Return & Refund Policy

At Mysignbox, we strive to provide high-quality products and a transparent shopping experience. Please review our return and refund policy carefully before placing your order.

1. General Policy

We accept returns for both defective and non-defective products under the conditions outlined below.

All return requests are typically reviewed within 2 business days after submission.

Please note: Personalized or made-to-order items may only be eligible for return if they arrive damaged or defective.

2. Return Eligibility

• Items must be in new or slightly used condition
• Items must be returned within 30 days of delivery
• Proof of purchase (order number or receipt) is required

3. Non-Returnable Items

• Customized or personalized products (unless defective)
• Gift cards
• Items damaged due to misuse or improper handling

4. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

• We will offer a replacement or full refund at no additional cost
• Photo evidence may be required for verification

5. Order Cancellation

Orders may be canceled within a short time after being placed.

• Once production has started, orders cannot be canceled

6. Return Method & Instructions

All approved returns must be sent by mail. Please follow the steps below:

1. Contact our support team at [email protected] to request a return.
2. Wait for confirmation that your return request has been approved.
3. Securely package the item to prevent damage during transit.
4. Attach the return label if provided.
5. Ship the item according to the instructions in the approval email.

Important: Returns sent without prior approval may not be processed.

7. Return Shipping Costs

• Customers are responsible for return shipping costs
• Any customs or import fees (if applicable) are the customer’s responsibility
• No restocking fee will be charged

8. Refund Policy

Refunds will be issued to the original payment method whenever possible.

• Primary refund method: PayPal
• Orders paid via Stripe may be refunded through Stripe when applicable
• Refunds are processed only after the returned item has been received and inspected
• Processing time: 5–10 business days

9. Late or Missing Refunds

If you have not received your refund:

• Check your bank account again
• Contact your credit card provider
• Contact your bank for further processing details

10. Exchanges

We only replace items if they are defective or damaged.

11. Contact Information

If you have any questions regarding returns or refunds, please contact us:

• Email: [email protected]
• Phone: +1 (310) 876-4321
• Website: https://mysignbox.com

Mysignbox is committed to providing a fair, transparent, and customer-friendly return process.